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IT help desk

A help desk with the plans and hours in plain terms.

Ticketing and proactive monitoring for your team. Essential and Standard answer 8am to 5pm. Premier answers around the clock.

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AI-generated illustration: a help desk agent in a navy blouse wearing a headset and smiling, seated at a white desk in a bright open-plan office with monitors and plants behind herAI-generated illustration ยท not a client job photo

The signal path

The help desk is station 03.

What sits on top of your circuit and your gear. The ticket status page is on the roadmap.

How Candid8 connects it all
  • LIVE Candid8 lists it today
  • SAMPLE shown with sample data
  • ROADMAP planned, not wired
How Candid8 connects internet, hardware, help desk, security and cloudA route runs from internet providers to your office through four stations: business internet, hardware and licenses, help desk, and security and cloud. Below are three bars: a renewal calendar (sample), one phone and one email (live), and a ticket status page (roadmap).INTERNET PROVIDERS (RESOLD)YOUR OFFICE AND YOUR TEAM01BusinessinternetCircuits sourced frominternet providers.50 Mbps to 10 GIG.LIVE02Hardware andlicensesComputers, network gear,office equipment andsoftware licensing.LIVE03Help deskTicketing and monitoring.8am to 5pm; Premieranswers around the clock.LIVE04Security andcloudInfrastructure security,cloud, server andDevOps management.LIVEOne renewal calendar: a date and a reminder for every circuit, license and warranty.SAMPLEOne phone, one email, one person who replies. We quote it, you approve it, then we order it.LIVETicket status page and a live link-status feed. Not built yet.ROADMAPHow Candid8 connects internet, hardware, help desk, security and cloudA route runs down the page from internet providers to your office through four stations, then three bars: renewal calendar (sample), one phone and email (live), ticket status page (roadmap).INTERNET PROVIDERS (RESOLD)01Business internetCircuits sourced frominternet providers.50 Mbps to 10 GIG.LIVE02Hardware andlicensesComputers, network gear,office equipment andsoftware licensing.LIVE03Help deskTicketing and monitoring.8am to 5pm; Premieranswers around the clock.LIVE04Security and cloudInfrastructure security,cloud, server andDevOps management.LIVEYOUR OFFICE AND YOUR TEAMOne renewal calendar: a date andreminder for every circuit,license and warranty.SAMPLEOne phone, one email, one personwho replies.LIVETicket status page and livelink-status feed. Not built yet.ROADMAP

Every box is a service Candid8 lists on its public site. The route is an illustration, not a live feed.

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Plans

Pick your hours. See your price.

Per user per month, 10-seat minimum, as listed on Candid8’s public site.

Essential

$19/user/mo
  • Answers 8am to 5pm
  • Ticketing

Standard

$39/user/mo
  • Answers 8am to 5pm
  • Ticketing

Premier

$49/user/mo
  • Answers around the clock
  • Ticketing

Enterprise

Custom
  • Scoped with you

Prices and hours are as listed on Candid8’s public site (candid8.us/it-help-desk), per user per month, with a 10-seat minimum. Confirm current terms when you ask for a quote.

What to expect

Plain terms.

  • TicketsRequests are tracked as tickets.
  • MonitoringProactive monitoring is part of the help desk.
  • HoursOnly Premier is covered around the clock.
  • Response timeNot reported. Tell us the response time you need and we will publish one only when Candid8 confirms it is staffed.

Questions

Short answers.

Why is the minimum 10 seats?

That is the minimum on the plan table listed on Candid8’s public site. Smaller teams can ask about options.

Can I get a yearly discount?

The public site mentions two months free with a yearly plan. Confirm current terms with Candid8.

Where do I check ticket status?

The self-service ticket page is not part of this site yet. Until then, email sales@candid8.us or call +1 (346) 358-0046.

What Candid8 clients say

“Every company sells a product, but Candid8 has helped me grow my business cost-effectively by providing valuable infrastructure knowledge.”

Akhil PrinceGoogle Review

“Educated cost effective business to my cousin in Texas.”

Venkatesh NelamarriGoogle Review

Source: Candid8’s current website. Quotes are shown exactly as published there.

Talk to Candid8

One number. One email. A person replies.

Tell us what you need. We will tell you plainly what we resell and what we manage.

Book a callGet a quote
Phone
+1 (346) 358-0046
Email
sales@candid8.us
Company
SKY Partner LLC dba Candid8
Where
Houston, Texas
Reply time
Tell us the reply time you want and we will publish it once confirmed.
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